At Zenda Technologies, we are committed to providing a seamless and efficient shipping experience for our valued customers. We have partnered with DHL Express to ensure reliable and fast delivery of your purchased products. Please find important details regarding our shipping policies below:
Shipping Method: We exclusively use DHL Express for all our shipments to ensure timely and secure delivery of your orders.
Shipping Time: Once your order is confirmed and payment is received, we will process and ship your items within 1-2 business days. The estimated shipping time will depend on your location and may vary between 3 to 7 business days.
Shipping Cost: The shipping cost will be calculated during the checkout process based on your delivery address and the weight of the products in your order.
Duties and Taxes: Please note that import duties, taxes, and brokerage fees are not included in the product price or shipping charges. These fees, if applicable, will be the responsibility of the buyer. The customs regulations of each country may vary, so we recommend contacting your local customs office for more information about potential additional charges.
At Zenda Technologies, we strive to provide high-quality products and services to our customers. However, due to the nature of the goods being Products licenses, we do not accept any type of goods return if has been used or Opened. We urge our customers to carefully review their orders before completing the purchase.
We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. This Returns Policy outlines our guidelines and procedures for returning items purchased through our website or in our physical store.
1. Eligibility for Returns
We accept returns on most items within 30 days from the date of purchase or delivery, whichever is later.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Certain items such as perishable goods, personalized items, and digital downloads are not eligible for returns. Please check the product description for specific return eligibility or Contact us on email Directly firstname.lastname@example.org.
2. Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at [email@example.com] or visit our website (www.zendatechnologies.com) and click on Contact us page
Provide your order number and details about the item you wish to return.
Our customer support team will provide you with instructions on how to proceed with the return on your selected email.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as a defective item or an incorrect order.
We recommend using a trackable and fast shipping method to ensure the safe return of your item, and Please pack the item securely to prevent damage during transit
4. Inspection and Refunds
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
If the return is approved, we will process a refund to your original payment method or to your Own Bank account provided within [3 processing days] days of receiving the item and please note that Shipping and handling fees are non-refundable.
We do not offer direct exchanges. If you need a different size or a replacement item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item or arrange for a replacement.
7. Restocking Fee
A restocking fee may be applied for returns that do not meet our return eligibility criteria or for items returned beyond the 30-day window. The amount of the restocking fee will depend on the condition of the returned item.
8. International Returns
International returns may be subject to some different policies and additional shipping fees such as , export/import regulations , and Currency and Refund Method and customs. Please contact our customer support team for more information.
9. Changes to this Policy
We reserve the right to update or modify this Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our customer support team at [firstname.lastname@example.org].
If you have any questions or concerns about our products or services, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with our offerings.
If you have any further questions or need assistance regarding shipments, returns, or any other inquiries, please do not hesitate to contact us. Our dedicated customer support team is available to assist you.
Phone: +972 (053) 8721-826
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (Jerusalem/Aisa)